Shipping/Terms and Conditions

Shipping and Refunds/Terms and Conditions

At Moey, I take pride in upcycling clothing into unique pieces, all meticulously handmade with love and care through sewing.

Shipping Policy:

I offer both domestic (UK) and international shipping. (Sorry - not currently shipping physical productsto EU due to new GPSR rules). All orders are dispatched using tracked postage to ensure their safe delivery. Once your parcel is in the hands of the courier, it becomes their responsibility. I do not assume liability for any loss or damage incurred during transit.

Refunds and Returns:

Due to the nature of my business as a small enterprise, I do not offer refunds or returns. Including no refunds for any digital products. I understand the importance of transparency, which is why I provide detailed measurements and descriptions for each product. Please review these carefully before making your purchase. I also highly recommend reading the ‘how to care’ page for instructions on how to wash and care for your garments as I am also not liable for any damage caused by lack of care.

Customs and Duties (for international orders):

Please note that international customers may be subject to customs duties or taxes imposed by their country’s authorities. These fees are the responsibility of the recipient and are not included in the product price or shipping charges. I recommend contacting your local customs office for more information on potential charges before placing your order.